FAQ

Frequently Asked Questions

Q1: Can I order a single T-shirt?
A: Yes! We accept one-piece orders as well as bulk orders for wholesale or custom designs.

Q2: How long does order processing take?
A: All orders are processed within 36 hours. Custom or bulk orders may require additional time.

Q3: How long does shipping take?

  • Standard: 7–10 business days

  • Express: 3–7 business days (optional)

Q4: What are the shipping fees?

  • Orders under $19.99 USD: $8 shipping fee

  • Orders $19.99 USD and above: free standard shipping

Q5: Can I return a custom printed T-shirt?
A: Some custom printed products cannot be returned.

  • Always contact customer service before returning: vip@onlineprinttee.shop eturns are accepted for defective, damaged, or incorrect items only.

Q6: How do I request a return or refund?

  • Email vip@onlineprinttee.shop with: order number, photos (if damaged/defective), and reason for return.

  • Our team will approve the request and provide return instructions.

Q7: Do you offer wholesale pricing?
A: Yes! We provide competitive pricing for bulk orders. Contact us with your quantity and design for a quote.

Q8: Can I request custom designs?
A: Absolutely! Email vip@onlineprinttee.shop with your idea, preferred quantity, and deadline.

Q9: How can I track my order?
A: A tracking number will be emailed once your order ships. Use the carrier’s website to monitor delivery.